Educator Sphere
Educator Sphere
educatorsphere.hamrokaksha.com
Legal

Privacy Policy

Last updated September 27, 2026

Privacy Policy

Last updated: September 14, 2026

This Privacy Policy describes Our policies and procedures on the collection, use, and disclosure of Your information when You use the Educator Sphere mobile application (the "Service") and tells You about Your privacy rights and how the law protects You.

We use Your Personal Data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Educator Sphere is an online learning platform where independent educators create and publish courses, and students enroll in and take those courses. Educator Sphere is not a school, college, or academic institution. Educator Sphere is designed for use by students, including teenage students (ages 13–17).

Interpretation and Definitions

Interpretation

Words whose initial letters are capitalized have meanings defined under the following conditions. These definitions apply whether the terms appear in the singular or plural.

Definitions

For the purposes of this Privacy Policy:

  • Account means a unique account created for You to access our Service or parts of our Service.
  • Affiliate means an entity that controls, is controlled by, or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest, or other securities entitled to vote for election of directors or other managing authority.
  • Application refers to Educator Sphere, the mobile software program provided by the Company.
  • Company (referred to as either "the Company," "We," "Us," or "Our" in this Privacy Policy) refers to Educator Sphere Private Limited, Putalisadak, Kathmandu, Nepal.
  • Country refers to: Nepal.
  • Device means any device that can access the Service, such as a smartphone or tablet.
  • Educator means an independent instructor who creates and publishes courses on the Service.
  • Parent/Guardian means the parent or legal guardian of a student who is a minor under applicable law.
  • Personal Data (or "Personal Information") is any information that relates to an identified or identifiable individual.
  • Service refers to the Application.
  • Service Provider means any natural or legal person who processes data on Our behalf strictly to operate the Service (for example, cloud hosting or payment processing), under a confidentiality and data-protection agreement with Us.
  • Student/You means the individual student accessing or using the Service, or, where applicable, the parent or guardian acting on their behalf.
  • Usage Data refers to data collected automatically, either generated by use of the Service or from the Service infrastructure itself (for example, session duration).

Collecting and Using Your Personal Data

Types of Data We Collect

Personal Data

While using Our Service, We may ask You to provide certain personally identifiable information that can be used to contact or identify You, including but not limited to:

  • Full name
  • Email address
  • Phone number (required) — collected at sign-up for account verification and security purposes, and is not optional
  • Date of birth / age range (to apply age-appropriate protections)
  • Username and password (encrypted)

The following are optional and only collected if You choose to provide them:

  • Profile picture
  • Any additional profile details You choose to add

Usage Data

Usage Data is collected automatically when using the Service and may include:

  • Your Device's IP address
  • Device type, operating system, and unique device identifiers
  • App usage patterns — screens visited, features used, time spent, session frequency
  • Crash logs and diagnostic data
  • Course enrollment, progress, and quiz/assignment activity within courses You take

Camera and Photo Library Access (Optional)

With Your prior permission, We may access Your Device's camera or photo library only when You actively choose to upload a picture (for example, a profile picture or a photo submitted as part of a course assignment). This is entirely optional. You can enable or disable this access at any time through Your Device settings, and declining it will not prevent You from using the core learning features of the app.

Location Data (Optional)

With Your prior permission, We may collect approximate location data to improve regional content relevance (e.g., language or currency for course pricing). This is optional and can be enabled or disabled at any time through Your Device settings.

Payment Information

If You purchase a paid course, payment details (e.g., card or mobile wallet information) are collected and processed by Our third-party payment processor. We do not store Your full payment card details on Our own servers.

How We Use Your Personal Data

The Company may use Personal Data for the following purposes:

  • To provide and maintain the Service, including account creation, login, and course access.
  • To process course enrollments and payments for paid courses.
  • To let You track Your learning progress within courses You are enrolled in.
  • To communicate with You — e.g., course updates, enrollment confirmations, or important notices about the Service — via email, SMS/phone, or in-app/push notification.
  • To maintain safety and integrity of the Service, including verifying accounts, preventing fraud, and detecting abuse or violations of Our Terms.
  • For internal analytics — understanding how features are used so We can improve the app.
  • For legal compliance — to comply with applicable data protection or consumer protection laws.

We do not use Your data for behavioral advertising, and We do not sell Your Personal Data.

How We Share Your Personal Data

We do not share Your Personal Data with other organizations or third parties for their own use, and We do not sell Your data. The only exceptions are:

  • Payment processors: strictly to process payments for paid courses You purchase (they receive only the information needed to complete the transaction).
  • Essential Service Providers: limited technical providers (e.g., cloud hosting) who process data solely to operate the Service on Our behalf, under confidentiality obligations, and who are not permitted to use Your data for their own purposes.
  • Legal requirements: if required by law, court order, or a valid request from a government authority.
  • Business transfers: if the Company is involved in a merger, acquisition, or sale of assets — with notice provided to You beforehand.
  • With Your explicit consent: for any other purpose You specifically approve.

Educators on the platform can see enrollment and course-progress information for students enrolled in their own courses (e.g., name and progress/completion status), so they can support and grade their students, but they do not receive Your contact details, payment information, or any data unrelated to their course.

Retention of Your Personal Data

We retain Personal Data only as long as necessary for the purposes described in this Policy, or as required by law.

  • Account information: retained for the duration of the account relationship, plus up to 24 months after account closure to resolve disputes or comply with legal obligations.
  • Course/learning records: retained for as long as You remain enrolled, plus up to 12 months after course completion or account closure.
  • Support tickets/correspondence: up to 24 months from resolution.
  • Usage/diagnostic data: up to 24 months.
  • Payment records: retained as required by applicable tax/financial regulations, typically longer than other categories.
  • Optional photos/profile pictures: retained until You remove them or Your account is deleted, whichever is sooner.

When retention periods end, data is securely deleted or anonymized. Residual copies may briefly remain in encrypted backups, consistent with Our backup schedule.

Transfer of Your Personal Data

Your information may be processed on servers located outside Nepal. Where this occurs, We take reasonable steps to ensure Your data continues to be protected consistent with this Policy.

Delete Your Personal Data

You (or, for minors, Your parent/guardian) have the right to request deletion of Your account and the Personal Data We hold about You.

To request account deletion, visit: educatorsphere.hamrokaksha.com/request-delete-account

You may also contact Us directly (see Contact Us below) to request access to, correction of, or deletion of Your Personal Data. Upon a verified deletion request, We will delete Your Personal Data except where We are legally required to retain certain records (e.g., payment/tax records).

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition, or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data becomes subject to a different Privacy Policy.

Law Enforcement

We may disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities.

Other Legal Requirements

We may disclose Personal Data in good faith where necessary to:

  • Comply with a legal obligation
  • Protect the rights, property, or safety of the Company, Our users, or the public
  • Prevent or investigate wrongdoing in connection with the Service
  • Defend against legal liability

Security of Your Personal Data

We use industry-standard measures (encryption in transit, access controls, secure storage) to protect Your Personal Data. However, no method of transmission over the Internet or electronic storage is 100% secure, and We cannot guarantee absolute security.

Children's and Teens' Privacy

Educator Sphere is intended for use by students, including teenagers (ages 13–17).

  • For students under the age of 18 (or the age of digital consent in Your country, if different), We recommend — and where required by law, require — that a parent or guardian be aware of and, where applicable, consent to the student's use of the Service before an account is created or Personal Data is provided.
  • We collect only the data reasonably necessary to provide the Service to minors (see Types of Data We Collect above) and do not use minors' data for advertising, and do not share it with third parties beyond what is described in How We Share Your Personal Data.
  • Parents/guardians may use the account deletion link above, or contact Us, to review, correct, or request deletion of their child's Personal Data.
  • If We learn that a child's data was collected without appropriate consent, We will take steps to delete that data promptly.

Links to Other Websites

Our Service may contain links to third-party websites or resources not operated by Us. We are not responsible for the content or privacy practices of those third parties. We encourage You to review their privacy policies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify You by posting the updated Policy in the app and updating the "Last updated" date above. For material changes, We will provide additional notice (e.g., in-app notice or email) before the change takes effect.

Contact Us

If you have any questions about this Privacy Policy, You can contact Us:

This Privacy Policy was drafted to align with common Google Play Store data-safety and privacy-policy requirements (clear disclosure of data types collected, purpose of collection, sharing practices, retention, deletion rights, and child/teen protections) and general international standards. It should be reviewed by a qualified lawyer familiar with Nepal's data protection law and Google Play's current Developer Program Policies before publishing, since requirements can change over time.